Help & Support

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💡 Frequently Asked Questions (FAQ)

How do I create my first link? After registration, you will be automatically redirected to your dashboard. There you can click on "Add new link", select your desired platform, enter title and URL - done! Your link is immediately visible on your personal MyLinkz.io page.
Can I change my URL later?
Basic: URL change is not possible.
Pro: You can change your URL once per week.
Ultimate: You can change your URL every 24 hours.

In the dashboard you will find the "Change URL" button. Note: After the change, you need to share your new URL everywhere you used the old one.
⚠️ Important note: When you change your URL, your old URL becomes free and can be registered by other users. Think carefully before changing!
What's the difference between Basic, Pro and Ultimate?
Basic (Free): 10 links, basic templates, custom icons, no URL change
Pro ($9 lifetime): Unlimited links, all templates, verified badge, custom branding, URL change every 7 days
Ultimate ($15 lifetime): Everything from Pro + videos, analytics, background music, exclusive templates, URL change every 24h
📊 Detailed feature comparison
How does the referral program work? As a Basic or Pro user, you receive a personal referral link. When someone purchases Pro or Ultimate through your link, the revenue is tracked. Once $15 in revenue is reached, you automatically receive Ultimate - free for life!
Can I use my own icons for my links? Yes! When creating or editing a link, you can upload your own icon. Supported formats: PNG, JPG, WEBP, SVG. Maximum file size: 5MB. The icon is automatically optimized and displayed.
How can I customize my design? In the dashboard you'll find various design options: Choose between Classic, Grid and Circle templates. Customize background, button colors and fonts. Pro and Ultimate users have access to advanced design features.
Are my clicks tracked? Yes! Basic users see the total click count. Ultimate users receive detailed analytics: unique users, daily stats, top links, activity feed and much more. All data is GDPR-compliant and anonymous.
Can I have multiple linktree pages? Currently you receive one main linktree page with your chosen URL. However, you can add unlimited links (with Pro/Ultimate) and reorganize, enable or disable them at any time.
Is MyLinkz.io GDPR-compliant? Absolutely! We host in Germany, all data is stored encrypted and we don't track any personal information. Analytics are completely anonymous. You have control over your data at all times.
What happens when I upgrade from Pro to Ultimate? You only pay the difference! Pro costs $9, Ultimate $15 - so only $6 extra. All your data, links and settings are preserved. You get immediate access to all Ultimate features.
Can I embed videos on my page? Yes, with Ultimate! You can embed YouTube videos, video URLs or upload your own videos (max. 100MB per video). Videos are embedded directly on your linktree page. Perfect for content creators who want to prominently showcase their latest videos.
How fast is the support?
We handle all support requests by priority:

Basic: Standard Support
Pro: Priority Support - your requests are handled preferentially
Ultimate: VIP Support - highest priority for your requests

We strive to answer all requests as quickly as possible. Use the form below or write directly to support@mylinkz.io

✉️ Request Support

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